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Returns Policy

Thank you for your purchase with DeadSet Designs, we hope you are
satisfied with your order. In

the instance that you may need to return an item you may return your order for

a refund, exchange of item or store credit. Please see our return policy and

process outlined below.

Returns

Our returns policy is 30 days from the day your items are

delivered. If it has been 30 days since you received your item using our

tracking information, we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in

original condition with all tags/labels attached.  It must also be in

the original packaging. Once we receive the returned item, we will assess it's

condition and notify you of approval for refund, exchange or store credit.

How To Do A Return

If you want to return an item, please contact us by email at

hello@deadsetdesigns.com.au
 Once we have replied to your return enquiry,

secure your item in a neat & tidy condition in an appropriate mail satchel

and mail to the address we supply via email.

Please note, you are responsible for the return shipping

cost to our HQ. We strongly recommend using a trackable method of return

shipment and can not process or accept liability for returns that are lost or

damaged via return delivery. If an exchange item is in place, we will fund the

shipping cost to resend the item to you.

Refunds (If Applicable)

Once your return is received and inspected, we will send you

an email to notify you that we have received your returned item. We will also

notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed within 5 business days

and a credit will automatically be applied to your original method of payment.

Please allow time for the refund to be processed back to your credit card /

bank account, there can be delays with banks processing and posting refunds.

Exchanges (If Applicable)

In the event you receive your item and need to exchange for

an alternative size / change of mind, please contact hello@deadsetdesigns.com.au with

the details of items to be exchanged & reasons for exchange. Upon approval,

please follow the above returns process. New items will be posted out once

items for exchange have been inspected & approved.

Non – Returnable Items

Unfortunately all gift cards and discounted / sale

items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped

directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the

gift giver had the order shipped to themselves to give to you later, we will

send a refund to the gift giver and they will enquire about your return.

Faulty / Incorrect Items

In the rare instance where you may have received a faulty or

incorrect product, please contact us directly at hello@deadsetdesigns.com.au

before proceeding with the return. Faulty or damaged items will need to be

returned in an otherwise original condition. Once we have received the item we

will assess the fault and approve a refund, exchange or store

credit. Items damaged as a result of normal wear and tear, incorrect use

or incorrectly washed, are not considered to be faulty or damaged.